High-end niches provides new opportunities to Philippine outsourcing providers

The Filipinos’ exceptional customer service mentality gives them the key advantage in the areas of HR, outsourcing management, customer service, back office work, and high-end niches such as legal transcription and IT, according to Neil Elias, Philippine directorfor LogicaCMG global service delivery center.

Over the next few years, Elias said, their company istargeting a multi-thousand operation in the Philippines for its IT, HR outsourcing, and office BPO work like data transformation, financial processing,and finance and accounting.

“Increasingly, we see corporations looking for full service solutions spanning IT applications and task management. The largest BPO companies in the world, notably IBM and Accenture, and in Europe – LogicaCMG and Capgemini are all full service providers,” said Elias. “The major growth areas in BPO are financial services, back office work, HR management, and finance and accounting and will increasingly be global and large scale.”

Elias noted that in five years, the Philippine ICT sector has come from nothing to a quarter million employees. “This success owes a lot to the work of organizations like the Philippine Business Processing Association and CITEM, the export promotions arm of the trade department. Attracting customers to thePhilippines is perhaps the best promotion strategy. Conferences like e-Services Philippines can be a major benefit especially if they can be combined with company visits.”